The JobSync team recently returned from HR Tech 2024 in Las Vegas, energized by the connections made and the success stories shared by our clients. This year’s event provided a unique opportunity to sit down with our customers and share their success with other industry leaders at the show.
How JobSync Transformed Compass Group USA’s High Volume Hiring
Shay Johnson, VP of Strategic HR Partnerships at Compass Group, shared insights on how partnering with JobSync revolutionized their recruitment operations.
The Challenge
Shay described the scale of their hiring needs: “North America alone, we’re well over 300,000 associates, hire well over 160,000 people a year.” This high volume presented several challenges:
- Low Conversion Rates: Despite high candidate interest on major job boards like Indeed, Compass Group struggled with a mere 25% conversion rate from initial interest to completed applications.
- Disconnected Systems: There was a significant gap between where candidates were searching for jobs and Compass Group’s internal hiring systems. As Shay explained, “We had a high volume of activity for candidates specifically on major job boards, like Indeed, for example. The problem is we didn’t really have a seamless way to bring that job marketplace or that talent marketplace into our systems.”
- Manual Data Transfer: Hiring managers were manually transferring candidate data from job marketplaces into their internal systems, creating inefficiencies.
- Understaffing and High Turnover: Many accounts faced vacancy rates of 25% or higher, leading to increased overtime and further turnover. Shay noted, “We had a lot of accounts that were at 25 percent great or greater vacancy. And the smaller the account, the more impactful that is.”
The Solution: Elevating Hiring Operations
Key improvements included:
- A Frictionless Application Process: Eliminated the need for candidates to create new accounts or navigate complicated redirects.
- Direct Data Transfer: Automated the flow of candidate information from job boards directly into Compass Group’s ATS.
- Improved Candidate Experience: Simplified the application process and met candidates where they were already searching for jobs.
Shay summed up the impact: “We just need to build a better connection, right? A two way connection between the systems and the processes that we’ve built, the tools that we’re giving to our business and the marketplace in which candidates exist.”
See how Compass Group USA reached new heights with JobSync on their side: View the full case study
The Results
- Dramatic Increase in Applicants:
Shay reported, “From an average of maybe like a 25 percent conversion… Now we’re at 100 percent conversion. We’re getting all of that lost top of funnel.”
- Conversion rates jumped from 25% to nearly 100%
- 100-115% increase in top of funnel candidates
- Better Quality Hires:
“Because they have so much more volume and so many more applicants to consider, they can take their time, they can be selective, they can focus more on quality,” Shay explained.
- More applicants allowed hiring managers to be more selective
- Reduced rush in hiring decisions led to better-fit candidates
- Reduced Turnover:
- Improved staffing levels decreased workplace stress
- Better fit hires stayed longer, reducing overall turnover
- Optimized Recruitment Spend:
Shay emphasized the importance of this: “It’s huge because the problem for us was never, we don’t want to spend money or we need to spend less money. It’s ‘we are wasting money’.”
- Centralized view of recruitment advertising across all sources
- Ability to allocate budget more effectively based on real-time data
- Improved Hiring Manager Satisfaction:
“For hiring managers, it’s great because they’re like [sic], ‘I now have enough applicants, [sic] I have the proper number of applicants to [openings] to be able to make not only the decisions I need to and get the people hired that I need, but they can actually take their time with it,'” Shay noted.
- Sufficient applicant volume for all openings
- Streamlined hiring process reduced administrative burden
- Strategic Talent Acquisition:
- Recruiters could focus more on proactive sourcing and candidate engagement
- Reduced time spent on manual data entry and system management
Long Term Impact
The improvements brought by JobSync created a positive cycle for Compass Group, this positive cycle includes:
Better staffing levels → Reduced overtime → Improved employee satisfaction → Lower turnover
More efficient hiring → Fewer open positions → Reduced recruitment advertising costs
Improved candidate experience → Enhanced employer brand → Easier attraction of top talent
By addressing the fundamental issues in its high-volume hiring process, Compass Group transformed its recruitment operations from a constant struggle to fill positions to a strategic function focused on quality and efficiency.
This case study demonstrates how the right technology integration can dramatically improve recruitment outcomes, especially for organizations dealing with high-volume hiring challenges.
As Shay concluded, “We’re spending less and more with more urgency, right? Like we’re always in urgent hiring, you know, hourly if there’s something you need people as fast as possible, so you’re going to spend urgently but for a shorter period of time.”
Ready to see what JobSync can do for your recruitment processes? Schedule your demo today.
